Maintenance jobs may be carried out by suppliers/contractors on a landlord's properties, and it is likely the landlord will want these handled in the same manner across all properties in his/her portfolio.
Each landlord's maintenance settings may be maintained from the landlord view via the Configuration > Maintenance Fees menu. These settings will then be reflected in each of the landlord's property.
Commission and Fees
Many agencies carry out routine maintenance work as part of their property management service offering.
This maintenance fee may be calculated on a percentage or flat fee basis, or combination of the two.
- Go to Configuration > Maintenance Fees, where the current setup is shown marked with an asterisk.
- Click Add Fee button.
- Fill in the effective date for the new fee structure, and the percentage and/or flat fee, and click Save.
Since the overhead in managing such works can vary considerably with the nature of the jobs undertaken, it is possible to charge a separate maintenance commission percentage on all invoiced jobs. This may be used in conjunction with a maintenance fee - see below.
An alternative or additional way of charging commission on completed maintenance jobs is to charge a flat fixed fee. This may be applied instead of or in addition to a percentage.
A landlord may give permission to proceed with all jobs valued under a certain value, but to seek prior approval for jobs exceeding a threshold. A job whose estimated cost is below the threshold will go straight to the approved stage, whereas jobs above the threshold will require manual approval. By default this is set to zero, which means all jobs require approval.
To set the maintenance threshold for a landlord, from the Maintenance Fees overview page click Options > Update Alerts.
If a job's estimated cost is zero, that job will go straight to the Approved state.