User's may be given extra responsibility within your agency, or have access privileges demoted for other reasons. You can change the access level assigned to any user as required.
- Go to the user admin area via the Settings menu.
- Click the Agency tab.
- Choose the Agency Users option within the Users and Access category.
- From the list of users, identify the record which needs modified and click that row to view.
- From the user overview page, click Options > Update.
- Set the new role and click Save.