Write off bad debt due to unpaid rent

Tenants may disappear from a tenancy and leave unpaid rent, with to no prospect of that rent ever being paid. in these situations, you may wish to clear up the tenancy and write off the unpaid rent so that it doesn't continue to clog up arrears reports and trigger alerts. 

You have two options:

1. Remove or reduce the value of outstanding rent charges
2. Hide arrears alerts for these tenancies, leaving the debt in place 

Remove or reduce outstanding rent

If rent is fully outstanding, you can just remove the rent charge altogether. You may wish to add a memo to the tenancy overview, or just a general note on the tenancy, stating why the rent has been removed.

If rent has been partially paid, you can modify the rent charge value to reduce it to the amount paid. In effect, the rent is now paid (albeit at a lower value) and will no longer appear as arrears. However, you may also wish to add a note to explain why the rent was reduced.

Hide arrears alerts for bad debt rent

If there is still any prospect of recovering the outstanding rent, or if you wish to keep a record of this bad debt without it polluting the actual arrears which you need to focus on, you can instead choose to suppress the rent arrears alert for this tenancy.

The arrears will still show on the tenancy statements, but this bad debt rent will not show on alerts or general arrears reports.